Privacy Policy
Effective Date: July 16, 2026 Current Version
01 Introduction
SuraSole Fall Risk ("the App") is a medical-grade insole application developed by SuraTec. The App is designed to assess fall risk, analyze gait patterns, monitor foot pressure distribution, and provide personalized exercise training recommendations through data collected from smart insole devices.
This Privacy Policy explains how we collect, use, store, and protect your personal and health-related information when you use our App. By using SuraSole Fall Risk, you agree to the practices described in this policy.
02 Information We Collect
Personal Information
When you create an account or use the App, we may collect:
- Name, email address, and account credentials
- Profile information (age, gender, height, weight)
- Medical notes and health-related information you provide
Health & Sensor Data
Through the connected smart insole device, we collect:
| Data Type | Description |
|---|---|
| Foot Pressure Data | Pressure distribution maps from insole sensors (4-sensor and 8-sensor models) |
| Gait Analysis Data | Walking patterns, stride analysis, and balance metrics |
| Fall Risk Assessment | Results from standardized tests (e.g., 10-Meter Walk Test, Standing Balance) |
| Balance Data | Left and right foot balance measurements and center of pressure |
| Exercise & Training Data | Training progress, exercise completion records |
| Monofilament Test Data | Sensory assessment results for diabetic foot screening |
Device & Technical Information
- Device model, operating system version, and unique device identifiers
- Bluetooth connection data (for insole device pairing)
- Network connectivity status
- App usage analytics and crash reports
03 How We Use Your Information
We use the information we collect to:
- Provide Core Services: Generate pressure maps, gait analysis reports, fall risk assessments, and personalized exercise recommendations
- Personalize Your Experience: Tailor training programs based on your risk level (low, moderate, or high)
- Sync Data: Store and synchronize your health data across sessions via Firebase cloud services
- Enable Communication: Send push notifications for reminders, training updates, and important health alerts
- Support Healthcare: Allow healthcare providers (with your consent) to view patient data, medical notes, and assessment results
- Recommend Products: Suggest appropriate footwear based on your foot assessment data
- Improve the App: Analyze usage patterns to enhance features, fix issues, and improve overall performance
04 Data Sharing & Disclosure
We do not sell your personal or health data to third parties. We may share data in the following limited circumstances:
- Healthcare Providers: With your explicit consent, we may share health assessment data with your designated healthcare professionals
- Service Providers: We use Firebase (Google) for data storage, authentication, and push notifications. These providers are bound by their own privacy policies
- Legal Requirements: We may disclose information if required by law, regulation, or legal process
- Research Purposes: Anonymized and aggregated data may be used for academic research to improve fall prevention. Individual identification is not possible from such data
05 Data Storage & Security
Your data is stored using Firebase Realtime Database and local device storage (via AsyncStorage and Redux Persist). We implement industry-standard security measures including:
- Encrypted data transmission (HTTPS/TLS)
- Firebase Authentication for secure account access
- Secure local storage with Redux Persist encryption
- Regular security audits and updates
06 Bluetooth & Device Permissions
The App requires certain device permissions to function properly:
| Permission | Purpose |
|---|---|
| Bluetooth | To connect with and receive data from the SuraSole smart insole device |
| Location | Required by Android for Bluetooth Low Energy (BLE) scanning (we do not track your location) |
| Camera | To capture images for medical notes and wound documentation |
| Microphone | For audio recording features in medical notes |
| Storage | To save reports, export data (e.g., Excel files), and store captured images |
| Notifications | To send reminders and alerts about training and assessments |
07 Third-Party Services
The App integrates with the following third-party services, each governed by their own privacy policies:
- Firebase (Google): Authentication, Realtime Database, Cloud Messaging — Firebase Privacy Policy
- PubNub: Real-time data communication — PubNub Privacy Policy
08 Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of your personal and health data
- Correction: Update or correct inaccurate information through the Profile section
- Deletion: Request deletion of your account and associated data by contacting us
- Portability: Export your data in standard formats (e.g., Excel)
- Withdraw Consent: Revoke previously granted permissions at any time
- Opt-Out: Disable push notifications through your device settings
To exercise any of these rights, please contact us using the information provided in the Contact section below.
09 Children's Privacy
SuraSole Fall Risk is designed for adults and healthcare professionals. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected data from a child under 13, we will promptly delete such information. If you believe a child has provided us with personal information, please contact us immediately.
10 Data Retention & Deletion
Data Retention Practices
We retain your personal information, health data, and assessment results for as long as your account is active or as needed to provide you with the App's services. We do not store or retain user data indefinitely. If you choose to delete your account, your personal data and health records will be permanently deleted from our active systems within 30 days, except where we are required to retain certain information for legal, regulatory, or security purposes.
Account Deletion
You have the right to request the deletion of your account and all associated personal data. You can delete your account directly within the SuraSole Fall Risk app by navigating to Settings > Account > Delete Account. Alternatively, you can submit a deletion request by contacting us directly using the contact information provided below. Upon receiving your request, we will permanently delete your account and associated data from our active databases, subject to any legal obligations to retain certain information.
11 Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective Date" at the top of this page and notify you through the App. We encourage you to review this policy periodically to stay informed about how we protect your data.
12 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: